{"id":9004111222493618,"date":"2022-12-14T14:19:04","date_gmt":"2022-12-14T13:19:04","guid":{"rendered":"https:\/\/aboutwmf.com\/?post_type=wmf_press_post&p=9004111222493618"},"modified":"2024-07-01T15:32:37","modified_gmt":"2024-07-01T13:32:37","slug":"innovatives-service-tool-von-wmf-professional-coffee-machines-setzt-weltweit-neue-standards","status":"publish","type":"wmf_press_post","link":"https:\/\/aboutwmf.com\/de\/wmf-press-post\/wmf-professional-coffee-machines\/innovatives-service-tool-von-wmf-professional-coffee-machines-setzt-weltweit-neue-standards\/","title":{"rendered":"Innovatives Service-Tool von WMF Professional Coffee Machines setzt weltweit neue Standards"},"content":{"rendered":"\n

Premiumhersteller pr\u00e4sentiert mit WMF Remote Service Desktop ein neues Fernwartungs-Tool f\u00fcr die weltweiten Serviceorganisationen<\/h2>\n\n\n\n

Mit \u201eWMF Remote Service Desktop\u201c setzt der Premiumhersteller WMF Professional Coffee Machines Branchenstandards im Service-Bereich. Das neue Fernwartungs-Tool erlaubt erstmals den digitalen, sicheren Vollzugriff auf WMF Kaffeemaschinen rund um den Globus. Je nach Servicefall und Diagnose kann der WMF Serviceexperte schnelle und vor allem effektive Hilfe leisten, wodurch sich Stillstandszeiten reduzieren oder nachfolgende Technikereins\u00e4tze und notwendige Ersatzteile optimal planen lassen. Das Ergebnis: ein klares Plus im Tagesumsatz und bei der Zufriedenheit des Kunden.<\/p>\n\n\n\n

Ob technischer Servicefall oder grundlegende Bedienerfrage, bereits beim Anruf unterst\u00fctzt der WMF Support mithilfe des neuen Tools \u201eRemote Service Desktop\u201c an der Kaffeemaschine, als w\u00e4re er vor Ort. \u00dcber die Telemetrie-Plattform WMF CoffeeConnect kann ein sicherer Verbindungsaufbau erfolgen: Der Techniker startet den Fernzugriff auf die Maschine, nachdem der Kunde die daf\u00fcr notwendigen Informationen \u00fcbermittelt hat und seine Best\u00e4tigung vorliegt. Im Zuge dessen muss der Kunde dem Zugriff aktiv am Display der Kaffeemaschine zustimmen. Dieser Sicherheitscheck verhindert unerw\u00fcnschte bzw. versehentliche Maschinenzugriffe. Die Maschinen-Software selbst bietet zudem zahlreiche Sicherheitsfunktionen, so dass auch beim Fernzugriff nicht versehentlich Getr\u00e4nke ausgel\u00f6st werden oder bei Abbruch einer Verbindung der Kunde erst zum Ausgangsmen\u00fc zur\u00fcck navigieren muss.<\/p>\n\n\n\n

W\u00e4hrend der anschlie\u00dfenden Diagnose kann der Serviceexperte auf alle Ger\u00e4tefunktionen und Software-Men\u00fcs zugreifen. Der Anwender hingegen verfolgt die einzelnen Arbeitsschritte in Echtzeit am Maschinendisplay. Im gemeinsamen telefonischen Austausch arbeiten beide Hand in Hand, um den Fehler zu beseitigen. Ein Beispiel: F\u00fchrt eine fehlerhafte Rezepteinstellung bei der F\u00fcllh\u00f6he oder eine neue Tassengr\u00f6\u00dfe dazu, dass das produzierte Getr\u00e4nk \u00fcberl\u00e4uft oder die Menge zu gering ausf\u00e4llt, nimmt der WMF Experte die entsprechende \u00c4nderung direkt im System der Maschine vor und bittet dann den Kunden, die erfolgreiche Anpassung durch einen Test zu verifizieren.<\/p>\n\n\n\n

Neben diesem sogenannten \u201eOperational Support\u201c \u2013 also der Hilfe bei Fragestellungen rund um die Bedienung und Einstellung der Maschine \u2013 beschleunigt WMF Remote Service Desktop auch den Experteneinsatz vor Ort, sollte die Ferndiagnose eine technische Ursache ergeben. Hier liefert WMF Remote Service Desktop dem Techniker alle relevanten Informationen zur St\u00f6rung und den betroffenen bzw. ben\u00f6tigten Bauteilen. Entsprechend ausger\u00fcstet kann der Experte den Einsatz optimal vorbereiten und die Maschine noch schneller instand setzen als bislang.<\/p>\n\n\n\n

Mit der fl\u00e4chendeckenden Bereitstellung dieser neuen Funktion setzt WMF seine Innovationsstrategie fort und baut seine Position als Technologief\u00fchrer weiter aus. WMF Remote Service Desktop steht den eigenen WMF Serviceorganisationen bereits zur Verf\u00fcgung. Die globalen WMF Servicepartner werden voraussichtlich ab Fr\u00fchjahr 2023 damit starten.<\/p>\n\n\n\n

Weitere Informationen:<\/strong><\/h3>\n\n\n\n

WMF GmbH
Mirjam Sauter
Global Communication & Content Manager
GBU Professional Coffee Machines
WMF Platz 1 \u2013 D-73312 Geislingen
Tel.: +49 73 31 25 7314
presse.pcm@wmf.com \u2013 https:\/\/www.wmf.com<\/a><\/p>\n\n\n\n

Presse- und \u00d6ffentlichkeitsarbeit:<\/strong><\/h3>\n\n\n\n

WMF Presseb\u00fcro
c\/o Press’n’Relations GmbH
Monika Nyendick
Magirusstra\u00dfe 33 \u2013 D-89077 Ulm
Tel.: +49 731 96287-30
wmf@press-n-relations.de
https:\/\/www.press-n-relations.de<\/a><\/p>\n\n\n\n

\u00dcber WMF<\/strong><\/h3>\n\n\n\n

WMF, kurz f\u00fcr W\u00fcrttembergische Metallwarenfabrik, ist ein f\u00fchrender Premiumanbieter f\u00fcr Haushaltsprodukte, professionelle Kaffeemaschinen und Hotelequipment. WMF steht f\u00fcr Innovation aus Tradition und \u00fcberzeugt mit Entwicklung und Design \u201eMade in Germany“. Unter den Marken WMF, Silit und Kaiser bietet das Unternehmen Produkte zum Zubereiten, Kochen, Essen, Trinken und Backen f\u00fcr den Gebrauch zu Hause. Gesch\u00e4ftskund*innen, insbesondere aus Gastronomie und Hotellerie, stehen Produktsortimente rund um die Kaffeezubereitung sowie f\u00fcr den gedeckten Tisch und das Buffet unter den Marken WMF, Schaerer, Curtis und Hepp zur Verf\u00fcgung. WMF ist mit seinen Produkten in \u00fcber 120 L\u00e4ndern vertreten und hat mehr als 6.000 Mitarbeiter*innen. In Deutschland, \u00d6sterreich und der Schweiz, aber auch im restlichen Europa sowie weltweit z.B. in China betreibt WMF insgesamt rund 350 eigene Shops. Das Unternehmen wurde 1853 in Geislingen an der Steige gegr\u00fcndet und geh\u00f6rt seit Ende 2016 zum franz\u00f6sischen Groupe SEB Konzern.<\/p>\n\n\n\n

Weitere Informationen unter www.wmf.com<\/p>\n","protected":false},"excerpt":{"rendered":"

Mit dem neuen Fernwartungs-Tool \u201eWMF Remote Service Desktop\u201c setzt WMF Professional Coffee Machines Branchenstandards im Service-Bereich. <\/p>\n","protected":false},"author":47,"featured_media":9004111222819111,"menu_order":0,"template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center 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