Looking forward to that first sip of coffee just got simpler
Since the grand opening of the new FamilyMart location on 23 October, the new self-service concept has run like clockwork. The process is simple and convenient: the customer opens the beverage menu in the app and orders their favourite beverage via touch command. The order can be sent on the way or, for last-minute decisions, even right in front of the store. The app generates a unique barcode or QR code for the beverage order. On arrival in the store, a suitable cup simply has to be placed under the spout of the machine, while the relevant code is read from the smartphone by a scanner. A final confirmation message appears on the machine’s touch display and then the beverage is freshly prepared. This means guests can get their favourite coffee specialities within the shortest possible time.
Intelligent networking, simple installation
The underlying technical processes are easy to explain: every FamilyMart customer has their own account that they can top up with credit – a voucher for five cappuccinos, for example. When the coffee machine receives the data from the scanned barcode, the system verifies whether the required credit is available and charges this amount to the account in real time via the cloud-based back-end servers. Following positive confirmation, the coffee machine is enabled and the customer can confirm their desired beverage via touch – nothing else stands in the way of that delicious cappuccino flavour.
Together into the future
The recently equipped FamilyMart stores in Taipei are the forerunner of an extensive roll-out involving around 150 further epayment machines Taiwan. In close collaboration with WMF, FamilyMart will bring about lasting change within the landscape of self-service and digital payment.